Zurich online assessment: SHL, SJT and numerical reasoning guide

Zurich candidates should prepare for working-with-numbers tasks, strengths or SJT-style judgement and possible job simulation or video stages. This page is narrower than the main Zurich assessments guide: it focuses on the exact test format candidates search for when they receive an assessment invite. For broader stages, compare the employer assessment hub.

Source note: forge checks these company-test pages against official provider guidance from SHL, Aon, and HireVue, then treats employer-provider links as provisional. Use the guide to choose the right transferable drill, but let your invitation email override any public report on provider, timing or section order. If the invite is vague, prepare the named skill first, then add one adjacent format so you are not surprised by a mixed battery.

Zurich SHL-style numerical and SJT assessment: quick summary

• Main signal: SHL-style reasoning, Cappfinity-style strengths assessment and HireVue-style video.
• Likely timing: role-dependent; Zurich's official process may describe strengths, job simulation and working-with-numbers tasks rather than one provider label.
• Numerical questions often use insurance, claims, customer or risk data.
• SJT or strengths questions test judgement in customer and risk scenarios.
• Some processes include job simulation or recorded video answers.

Zurich assessment route map

Use the table below to turn the wording in your invitation into a practice route. The employer name is useful context, but the test label is what should decide your first drill.

Question types to practise first

Do not practise every psychometric topic equally. For this page, start with the question types below because they are closest to the reported Zurich format.

• Insurance table interpretation
• Percentage change and ratios
• Best response SJT scenarios
• Strengths-based motivation answers

Do not stop at reading the format. Build speed with a timed drill. Practise SHL numerical free on forge

If your invite includes a second format, practise that separately. Practise SJT scenarios

Representative sample question

The exact test may use a different scenario, but the underlying arithmetic and reading traps are usually familiar: percentages, ratios, base selection, inference from a passage, or judgement under constraints.

How to use this guide with your invite

Before you start practising, compare the words in your invitation with the provider signal above. If it names SHL, AON, HireVue, Cappfinity, Pymetrics or another platform, follow that provider route first. If it only names the skill, such as numerical reasoning or situational judgement, practise the closest transferable format and keep one session for the adjacent skill most likely to appear next. That keeps your prep specific without betting everything on a provider claim that may be outdated.

What forge sees candidates confuse

The common mistake is treating the company page as proof of one fixed test stack. In practice, candidates often remember the employer name and forget the assessment label in the portal. That leads to broad prep when the invite has already narrowed the work. ForZurich, start from the phrase closest to SHL-style reasoning, Cappfinity-style strengths assessment and HireVue-style video, then check whether the task is asking for speeded reasoning, workplace judgement, game-style behaviour or recorded answers.

A useful review rule is to tag every practice miss by cause: wrong data, wrong base, over-reading, pattern guess, judgement mismatch or slow correct answer. That turns a generic SHL-style numerical and SJT assessment session into a short list of fixes before the real assessment.

How to prepare

• Practise numerical reasoning with risk, claims and customer-service data.
• For SJT questions, protect the customer, evidence and escalation route.
• Prepare examples for resilience, customer focus and careful judgement.
• Read the invitation email. Confirm whether Zurich names SHL-style reasoning, Cappfinity-style strengths assessment and HireVue-style video or another provider for your exact role.
• Baseline the main format. Take one timed drill for SHL-style numerical and SJT assessment, then review every miss by trap type.
• Practise weak question types. Prioritise Insurance table interpretation, Percentage change and ratios, Best response SJT scenarios before doing full mocks.
• Prepare the next stage. Build concise interview stories and rehearse any video interview answers on camera.

Related guides

• Zurich assessments guide
• All employer assessment guides
• Situational Judgement Tests
• Cappfinity Practice Hub

Frequently asked questions

Note on accuracy: the test providers named in this guide reflect candidate reports and publicly available information as of 2026, and are provided for preparation guidance only. Employers do not usually publish which assessment provider they use, and these relationships change over time — Zurich may switch providers, run different tests for different roles, regions or intakes, or use a provider not listed here. Nothing on this page is confirmed or endorsed by Zurich or any test publisher, and it should not be relied on as a definitive statement of Zurich’s current process. Always confirm the exact test and provider from your official invitation email before you prepare.