HireVue retakes, results and feedback: what happens after you record

Whether you can retake a HireVue answer depends entirely on the employer. Retakes are a setting each employer chooses. HireVue recommends allowing them, but some employers, such as UBS, don't. Your results go to the employer, not to you. Recruiters see how you scored on each competency and how you compare with other candidates. The employer decides whether to send you a feedback report. The rest of this page walks through what happens after you press record, and what you can do about it. For the format before you start, see the HireVue interview guide.

• Check the instructions screen for the retake rule before your first real question.
• Use the unlimited practice questions to test your setup, not your retakes.
• Results go to the employer, who decides what you're told and when.
• If something breaks, contact the employer before the deadline, not after.

HireVue retake rules

In HireVue's 2025 AI Explainability Statement, "Interview Question Retries" is listed as a yes-or-no setting that each employer controls, and HireVue's recommendation is unlimited. In practice employers vary widely:

The eight most repeated question types across 646 questions from 40 employers in forge's HireVue bank. Answer each once, then check it against the list.

When to use a retake (if you have one)

• Use it if you answered the wrong question, froze, got cut off before your result, or were interrupted.
• Don't use it for small stumbles or a filler word. A natural first take with one slip usually beats a stiffer second one.

Practice questions don't count

HireVue offers practice questions before the real interview. HireVue says these aren't recorded or seen by anyone, and you can take as many as you like. UBS says the same about its practice interviews. Use them to check your camera, sound and the countdown, so your real retakes (if any) are kept for real problems.

What happens to your results

HireVue says its platform doesn't make hiring decisions; the employer does. After you submit:

1. Recruiters get a report describing the assessment, the competencies measured, how you scored on each, and an overall result compared with everyone else who took the same assessment.
2. Results are often shown in tiers. HireVue recommends employers show top, middle and bottom tiers and hide numeric scores.
3. Recruiters may watch your recording, whether or not AI scoring was used.
4. The employer contacts you with next steps, usually by email.

If AI scoring was used, the score is based on the transcript of what you said. HireVue says appearance and voice aren't part of it. More in how HireVue scores your interview.

How to get feedback

HireVue offers employers a Candidate Feedback Report and recommends turning it on. Its template email to candidates says: "If you would like feedback on your assessment results please let us know and we will be happy to send you a report." Not every employer offers it. UBS, for example, says it can't give detailed feedback to unsuccessful early-careers applicants. Asking the recruiter politely costs nothing.

How long until you hear back

There's no standard timeline. Many employers wait until the deadline passes and enough candidates have finished before reviewing, so a few days to a few weeks is common. A few state a timeline; Haleon, for example, says candidates hear back within about two weeks of its final interview. If the employer gave no date and two to three weeks have passed, a short, polite email to the recruiter is reasonable.

If something goes wrong

• Connection drops: HireVue says you can resume with the same link, and game progress is saved.
• A recording fails or you're interrupted: contact the employer before the deadline with what happened. UBS asks for exactly this.
• You need adjustments (extra time, a different format): ask the employer before you start, not after.
• You opted out of AI scoring: HireVue says a recruiter reviews your answers manually instead.

Related guides

• HireVue interview guide: format and preparation
• How HireVue scores your interview
• The most common HireVue questions
• UBS video interview
• Haleon HireVue

Source notes

Retake settings, recruiter reports, result tiers, feedback reports and the template email come from HireVue's 2025 AI Explainability Statement; practice questions from how to take a HireVue interview; resuming after a dropped connection from the candidate FAQ. UBS policies come from its video interview support and early careers FAQ pages; Haleon's timeline from its 2026 early talent listings. forge is independent and not affiliated with HireVue or any employer named.

Frequently asked questions